This Privacy Policy explains how Fluent Hub handles personal data in connection with its website and language course services in Phuket, including small-group language courses, tutoring, and related enquiries.
We use personal data to respond to enquiries, assess course suitability, match learners to a group and timetable, confirm course terms, complete enrolment, manage scheduled lessons, support guided practice, prepare progress summaries, process payments, maintain records, operate the website, improve service quality, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record management, or technical maintenance. We may also share limited information with instructors or administrative staff who need it to manage course inquiry, level screening, group matching, enrolment, lessons, guided practice, and progress review.
We may disclose personal data where required to comply with law, lawful requests, court orders, tax obligations, or other legal processes. We may also share information to establish, exercise, or defend legal claims.
We may collect identification details, contact information, course preferences, level screening responses, enrolment records, attendance information, payment-related records, and communications sent through our website, by phone, by email, by contact form, or during a center visit. We may also process limited technical data such as device and browser information, log data, and cookie-related identifiers when you use the site.
We receive personal data from you when you make a course inquiry, complete level screening, confirm course terms, enrol, attend lessons, request support, or submit a form. We also obtain data from payment activity, scheduling and recordkeeping processes, and website technologies that record how the site is used.
We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand general site performance and usage patterns. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser controls and, where available, any site-level preference tools. Disabling some cookies may affect site functions such as form handling, session continuity, or basic performance measurement.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that basis is used.
To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed to manage enquiries, enrolment, course delivery, payment records, progress reviews, and legal or operational obligations. When data is no longer required, we delete it or de-identify it where appropriate.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
